Shipping & Returns

We ship within the United Kingdom only.

Orders are picked, packed and dispatched by our fulfilment partner. Delivery is free on every order and usually takes 3 to 5 working days from dispatch. Delivery times are estimates and are not guaranteed. Please make sure your address is complete and correct; we are not responsible for delays or failed deliveries caused by an incorrect address. Risk passes to you on delivery.

We are not liable for delays outside our reasonable control, including those caused by couriers. If a parcel does not arrive, email office@okurawellness.com and we will work with the carrier.

You have a legal right to cancel within 14 days of receiving your order. We extend this to 30 days for any unopened, sealed and unused pouch. Email office@okurawellness.com first and we will give you return instructions and the address; returns sent without prior arrangement may not be accepted. For health and hygiene reasons, a pouch that has been opened or unsealed cannot be returned, exchanged or refunded unless it is faulty. Unless the product is faulty or wrong, return postage is yours and the product remains your responsibility until it reaches us.

Refunds are made to the original payment method within 14 days of us receiving and inspecting the product. We may withhold a refund until the product is received and inspected.

Email office@okurawellness.com with your order number and a photograph. Once confirmed, we will arrange a replacement or refund in line with your statutory rights and cover reasonable return costs for that item. This does not affect your rights under the Consumer Rights Act 2015.

Each subscription delivery is a separate order, so everything above applies to each one. You can pause, skip or cancel as set out in our Terms of Sale.